Terms and Conditions

To ensure the best service we can to customers, we adhere to certain guidelines on both the content of our website and the products and services we provide. The following Terms and Conditions are based on E-lectride commitment to trying to offer the highest standards of service and transparency to its customers, and as such, are our guarantee of this commitment that we try to make in all circumstances.

If you require further information, please contact us by email- admin@e-lectride.com 

For details of the secure nature by which we handle all customer information and correspondence please see our Privacy Policy.

By continuing to use this website or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions.

These Terms and Conditions apply only to purchases made from this website and may differ from those for in-store purchases.

These Terms and Conditions are additional to, and do not affect, your statutory rights.

 

“We”, “us” and “E-lectcride” means E-lectride. “You” and “the customer” means any private individual, using this website or purchasing goods or services from it.

“Goods and services” means any item or service offered for sale by E-lectride on this website.

“Working Days” means all days other than Saturdays, Sundays and British statutory and public holidays. These Terms and Conditions and your use of this website shall be governed by and construed in accordance with the law of the United Kingdom and you agree to submit to the non-exclusive jurisdiction of the British court.

We can offer a selection of our goods to individuals under the age of 18, excluding products which could be classed as Dangerous Goods, while our full stock is available to those over the 18 years of age.

To be eligible to purchase our full range of products on this Website and lawfully enter into and form contracts on this Website under British law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Possess a valid credit or debit card issued by a bank acceptable to us
  • Stipulate a true and correct delivery address. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable.
  • Although we do our utmost to ensure all information on this website is correct and is as up-to-date as possible when you place an order, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. Product dimensions given are intended to give an approximate indication of the size of individual products and product images are not to scale. We cannot guarantee that the images and colours of our products will be represented correctly on different computer monitors or other devices through which this website may be accessed. We reserve the right to refuse orders if items have been mispriced or if the item is no longer available.

By filling in an electronic order form and submitting it to us you are making an offer to purchase from us. In doing so you confirm that the credit or debit card that is being used is your own.

Our acceptance of your offer to purchase will result in a binding agreement between us under these Terms and Conditions.

Please note that we are under no obligation to accept your order but we would normally only refuse orders under exceptional circumstances.

These circumstances include (but are not limited to):

  • non-approval of payment by your credit card/debit card company
  • the item no longer being in stock
  • the item having being misrepresented or mispriced on our website
  • any unforeseen issues beyond our control such as courier disruption or changes to service

We will contact you immediately if there is any problem with your order or unforeseen delay.

If you still can’t find what you are looking for then please call customer services on 0800 689 4733 or email us at info@e-lectride.com

All prices quoted on this website are in Pounds Sterling and we can only accept payment in Pounds Sterling.

Prices are subject to increase without notice but we will never charge you more than the price stated in your order confirmation.

We accept the following major Debit and Credit Cards; VISA, VISA DEBIT, VISA ELECTRON, MASTERCARD, MASTERCARD DEBIT and MAESTRO. We also welcome payments from PAYPAL and offer V12 Finance if required.

Under normal circumstances payment will be taken immediately once you place your order.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing the information to this site.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Shipping, Collection, Returns and Cancellations

  • Order subject to relevant product(s) being in stock.
  • Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
  • Please note that you will be unable to collect your order earlier than the agreed time slot.
  • Photographic proof of identification and the order number must be presented in store before any goods can be released to the customer.

Click and Collect is available at no extra charge.

In most instances, we use Royal Mail as our delivery provider, but larger items (such as a bike or scooter) may be shipped with another proider.

Items too large to be packaged can either be collected in-store or delivered directly to your door (additional fees)

We are confident that you will be delighted with the products you purchase from us but if you do change your mind we offer a 30 day money back guarantee on all online purchases except in the circumstances listed below

  • Items specifically ordered in for customers

This cooling-off period begins the day your order is confirmed and ends 30 days from the day after you receive your order.

How it works

  • If you wish to cancel an order before it has been dispatched you should phone our helpline at the first opportunity, we can be contacted on 0800 689 4733.
  • Goods must be returned within 30 days from the day after the goods are received/signed for.
  • Goods must be returned in their original condition along with all tools, packaging and paperwork. If returning goods, you are under a duty to keep them in your possession and to take reasonable care of them making sure they remain undamaged until we are in receipt of the returned item.
  • All goods must be returned by a secure courier method at your own expense. You should retain proof of shipping until we inform you that the returned items have been received safely by us.
  • All items will be checked for damage and use upon return by one of our trained mechanics where a bike or other mechanical or computerised item is involved
  • We will check for aesthetic damage on the item(s)
  • We will assemble it (where required) and check the mechanical and structural integrity
  • A full refund will be given excluding any postal charges included in the original purchase price where we have had to arrange a courier or been subjected to additional costs. The refund will be made for the cost of the goods to the same method of payment used to place the order.

If we have sent you an incorrect order or your item is damaged

Should, for some reason, your purchases reach you in a less than perfect condition please contact our helpline immediately on 0800 689 4733 so we can resolve the problem as swiftly as possible.

We will offer, if available, an exact replacement or we can advise on a suitable replacement of similar quality and value.

If you do not wish the item replaced or exchanged a full refund will be given.

In either case we will refund any postal costs incurred by you in returning a faulty or damaged item 

Returning an Item

When returning an item please mark the order number on the outside of the package and enclose a copy of your order paperwork.

This will enable us to deal with your return more efficiently and make any required refunds quicker.

E-lectride
Unit 9
Mochdre Industrial Estate
Newtown
Wales
SY16 4LE

If your order has not been dispatched you can cancel by phoning us on our helpline 0800 689 4733, Monday – Friday 9:00am – 17:30pm, Saturday 9:00am – 13:00pm

Out-with these times please e-mail us at admin@e-lectride.com . Please quote your order reference number in all correspondence.

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